The Urban Flair Knowledge Base + Help Center

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The Urban Flair is a woman-owned and operated small business located in San Diego, CA and is proud to be your one-stop-shop for trendy, aesthetic accessories!



Other than the handful of customizable options available on our Etsy shop, we are not accepting custom orders at this time, sorry!

We are located in (and all designs are brought to life) in beautiful San Diego, California! Additionally, we work with global printing partners to help us get Allie’s designs on to the physical items that we sell for your convenience!

Fulfillment 

Monday-Friday | 9am-5pm (EST)


Customer Service 

ASAP! We always get back to you as quickly as I can - all 7 days of the week!

At this time, products can be purchased through our website directly, Etsy, eBay, Amazon or Wanelo!


If you see our products or designs available on any other platform or being sold by anyone else, we sincerely appreciate you letting us know!

No, you do not have to make an account in order to purchase! You are more than welcome to check out as a guest. Having an account is really for your ease but is 100% optional 😌

Of course! We gladly welcome and appreciate international orders!  


*Please note that although rare and unlikely, there is always a chance that international shipments may incur additional fees outside of our control. Customs policies are different in each country and they change frequently. Fees are usually based on a variety of factors like weight, value, and size. Thanks for understanding that we do not take responsibility for any related fees!

Our Return Policy can be located here.

Our Shipping Policy can be located here.

Information about our Limited Product Warranty can be found here.

Our Privacy Policy can be located here.

Our Terms of Service can be located here.

While we are always happy to do our best to accommodate any changes you may need, it is often very difficult (& sometimes not possible) for us to change order details once they are submitted

Additionally, once an order has tracking information, there is no way for us to make any address/order changes. Any adjustments or rerouting after the point of the tracking information being submitted will need to be made at the Post Office level.

To prevent the need for an address change, please double check the details of your order before submitting! Thanks for understanding! 

SUBMIT AN ADDRESS CHANGE REQUEST

Please note: If your package is returned for any address issues, you will be expected to cover the cost of a new shipping label

While we are always happy to do our best to accommodate order cancellation requests, once your order is in production (in as little a few hours after being submitted, in some cases), we will not be able to cancel it.

If your order was placed 1-3 hours prior or was placed over the weekend, the chances are greater that we will be able to cancel it for you.

To prevent needing to cancel, please double check all of the details of your order before submitting! Thanks for understanding!

SUBMIT AN ORDER CANCELLATION REQUEST

Nearly all of our products are made to order. We kindly ask that you allow approximately 1-3 business days (but up to 7) to prepare/print/package your order before it is ready for shipment. You can track the status of your order at any time here.

If your order shows a tracking number, it has been handed off to the appropriate carrier.

For US orders, USPS will not scan your package for the first time until it reaches a main distribution center. This process can take up to 72 hours.

If 7 or more business days have passed without any tracking updates, please feel free to fill out a Transit Issue Ticket below and we will investigate the matter for you.

Your increased patience with all mail carriers around the holidays is sincerely appreciated. 

SUBMIT A TRANSIT ISSUE TICKET

Our relationship with all carriers is just like yours, being that once we’ve shipped packages, we expect that they will arrive without issue… and almost always, they do.

Transit by nature is still never 100% predictable though, of course. There are a few reasons packages might appear to be “stuck” from time to time, including but not limited to:

  • Natural disasters
  • High volume of packages to process (especially during the holidays)
  • Low staff/man-power
  • Various other unforeseen delays along the way 

We kindly ask that you please allow up to 7 business days (for US orders) and 20 business days (for the rest of the world) before growing overly concerned. 

If the time without a tracking update surpasses these timeframes, please feel free to submit a ticket with us.

SUBMIT A TRANSIT ISSUE TICKET

While nearly all orders are delivered quickly and without issue, human error is unfortunately inevitable. We fully understand that these kind of things are frustrating! We’ve all experienced them a time or two, right? Here’s what you can do:

1. CONFIRM YOUR ADDRESS
First, please check your order details and confirm that the address that was provided with your order is both correct and current. You can do so through the receipt/confirmation you received via email after your purchase.
A common error is forgetting to change the default address on file when moving, so this is always a good starting point!  If this does happen to be the case, you will want to either contact someone at your previous residence or get in touch with the local post office in that area for assistance with acquiring your package.

2. CHECK WITH YOUR HOUSEHOLD
Check in with your parents/siblings/family members/roommates(s), etc and see if they may have potentially brought your package in and forgot to tell you. This is also pretty common!

3. CHECK WITH YOUR NEIGHBORS
Carriers will occasionally leave packages at a next door neighbor's house by accident.

4. GIVE IT A FEW DAYS
Although it doesn't happen often (thankfully!) sometimes USPS will mark packages delivered a day or two early and the package will show up the next business day! We have personally seen packages arrive all the way past a full week and half after being marked prematurely.

5. ASSUME POSSIBLE MISDELIVERY
Especially if you live in an apartment complex/community/neighborhood of some sort, there is also always the possibility that the package was delivered to the wrong mailbox by mistake. 
Almost always, your neighbor will make sure that the package gets to you in a few days time! I do also recommend checking with your leasing office, as sometimes carriers will drop off packages in bulk to main resident offices

6. CHECK CARRIER‘S WEBSITE
It’s always a good idea to check the specified carrier website for any relevant information if you’re experiencing tracking or delivery-related issues. The USPS website, for example, is a hub of various kinds of information regarding shipping. 
One of our personal favorite tracking services is Parcels App. We have found that this service provides the most accurate and up-to-date tracking information across ALL carriers and countries. 
 Additionally, they conveniently provide very realistic “Delivery Estimates” — calculated with real data collected by average transit times in your specific region over the past 60 days!

7. STOP BY YOUR LOCAL POST OFFICE
Regardless of country, your local post office should always be your first point of contact for help with a mis-delivery.

In the US, specifically, it’s pretty hard to get someone from USPS on the phone, so we highly encourage a quick stop to your local post office. After many years of corresponding with USPS directly, we do know that they encourage working with your local post office to resolve any issues with delivery, as they will be able to work with your area’s driver and use their delivery manifest to determine the exact location your package was dropped off at. 

For various reasons, they may occasionally be holding on to a package as well.


We do appreciate you understanding that as a small business, we cannot reship orders that indicate to have otherwise been delivered. We are always happy to do what we can to help though!

SUBMIT A TRANSIT ISSUE TICKET

Please review our Return Policy here!

If your order has multiple items, there is a chance your items may ship separately. Don’t worry, they haven’t been forgotten! 

Reasons for this include but are not limited to: 

  • Printing assistance varies from item to item
  • Varying processing times
  • On hand availability
  • Stock levels

You will always receive tracking information for each item when they are ready to ship, at no additional expense to you. 

Track the status of your order and any associated tracking we've provided here.

Yes, the clear cases do have sides!

Our clear cases are made of hybrid materials and are slightly flexible but not stretchy.

While nearly all customers are more than satisfied with the level of protection provided by our clear cases, we do at least like to disclaim that we sell these to you as functional, trendy fashion accessories and ultimately, they should be treated as delicately as the expensive phone they are protecting.


They will certainly provide enough protection for normal daily use, however, with iPhones being almost entirely constructed of glass, it is nearly impossible for a case to fully guarantee (or prevent against) shattering of some kind if dropped to any extent... at any height... regardless of case or brand. 


With that being said, we do also always recommend the use of a glass screen protector for extra protection!

Our clear case designs are NOT decals or stickers. They are UV printed on to the back of our cases using top of the line printing technology.

No, our clear case designs are UV printed on to the back of our cases. The case's design will therefore have a slightly raised look/feel and provide some additional grip to the case.

We are so sorry but unfortunately we are not able to guarantee or warranty your actual phone. Regardless of the brand/case you have on your phone, there is always risk involved when it is dropped at any distance/on to any surface. Please, don’t drop your phone!

All of our clear cases are made to order and you should allow approximately 2-4 business days (but up to 7) to prepare, print and package your case before it is ready for shipment.


Various factors that lie out of our direct control (including carrier staffing issues/shortages, on-going COVID-related restrictions, online order volumes, etc) continue to make predicting delivery times nearly impossible across the board. As a result, we do not feel confident that we can give accurate delivery estimates at this time.


US Orders: Final delivery will be conducted by USPS and their transit/delivery times vary by region. As of October 1st 2021, USPS intentionally slowed down their average transit time and increased their prices. Almost immediately, we started to see orders in transit for nearly double the length of time that they were previously.

We do have some options available for personalization on our Etsy shop that allow for minor personalization but unfortunately, we are not accepting custom orders otherwise at this time!

Yes, our clear cases will have a slightly raised bezel/lip around the camera area.
Yes, our clear cases will have a slightly raised bezel/lip around the screen area.

Your clear case can be lightly wiped down with wipe or soft towel when necessary. Avoiding the design as much as possible is recommended.

The life of your clear case will be entirely up to how you handle and care for it!

Due to the material that all clear cases are made of (regardless of brand), they will always be more prone to yellowing over time which is why proper care and avoiding extreme conditions that cause design deterioration are both important.


To read more, please visit our blog post here.

Unfortunately once Allie creates a design, it becomes one unified file and adjusting/moving elements around is pretty difficult and in most cases, not possible.

Unfortunately once Allie creates a design, it becomes one unified file and adjusting/changing design colors around is pretty difficult and in most cases, not possible.

Unfortunately once Allie creates a design, it becomes one unified file and adjusting/removing elements is pretty difficult and in most cases, not possible.

While we can’t speak for ALL wireless chargers (as they are all going to be constructed a bit differently and will inevitably have different “strengths”), our clear cases should generally be compatible with most high-quality wireless chargers.

No, there is no actual glitter/metallic/holographic materials/wood/flowers used in the making of any of our phone cases. All aspects are UV printed.

While we can’t speak for ALL pop sockets/phone grips (as they are all going to be constructed a bit differently and will inevitably have different adhesive strengths), our clear cases should generally be compatible with most high-quality pop sockets/grips.


IMPORTANT: Please understand that if you choose to adhere a pop socket to your clear case, you will not be able to remove it. Doing so is almost guaranteed to ruin the case/design and will immediately void the complimentary Lifetime Warranty that we offer. If you are okay with the grip being adhered for the duration of the use of the case, however, this should not be of concern to you. 

No, none of our “pressed flower” designs will be made of real pressed flowers. All aspects of the case designs are UV printed.

Unfortunately we cannot guarantee that the design of your clear case will not be adversely affected if you choose to adhere and then remove a grip or pop socket.


Depending on the strength of the adhesive used for the particular grip/pop socket, there is an almost inevitable guarantee that removing it would also remove part of the UV print as well. 


IMPORTANT: Design damage due to removal of a grip/pop socket is NOT covered under our Lifetime Warranty.

While the cases WILL work with MagSafe chargers, the speed and ‘grip’ of the charger (as it magnetically attaches) may be less than a direct connection between bare device and charger — which will be the result regardless of case brand that you choose, unless you’re purchasing a certified Apple Magsafe case.

We'd certainly say so! Our tough cases are the most protective case that we offer and is equipped with 2 durable layers. The outer layer of the case is made with impact resistant Polycarbonate & the inner liner is made with TPU for additional protection.

While we can’t speak for ALL wireless chargers (as they are all going to be constructed a bit differently and will inevitably have different “strengths”), our tough cases should generally be compatible with most high-quality wireless chargers.

The finish that you choose is more of a preference than anything else! Both finishes will be smooth to touch


The “gloss” finish has a high-sheen/shiny look and will be more vibrant. The “satin” finish will be semi-matte and be slightly more muted.

Yes, our tough cases will have a slightly raised bezel/lip around the camera area.

Yes, our tough cases will have a slightly raised bezel/lip around the screen area.

Your case can be lightly wiped down with a damp cloth or wipe when necessary!

No, all of our tough cases are completely opaque.

No, there is not actual glitter/metallic/holographic materials/wood/flowers used in the making of any of our tough cases. All aspects are UV printed.

While the cases WILL work with MagSafe chargers, the speed and ‘grip’ of the charger (as it magnetically attaches) may be less than a direct connection between bare device and charger — which will be the result regardless of case brand that you choose, unless you’re purchasing a certified Apple Magsafe case.

Unfortunately our wallet phone cases are not wireless charging compatible.


SHOP WALLET CASES

Vegan leather is a high-quality, cruelty free "faux" alternative to leather!


To learn more, click here!


SHOP WALLET CASES

Unfortunately the option to the change color of the elastic strap is not available at this time.


SHOP WALLET CASES

There is not a magnetic closure on our wallet cases. The elastic strap keeps the case together.


SHOP WALLET CASES

Vegan leather is a high-quality, cruelty free "faux" alternative to leather!


To learn more, click here!


SHOP BANDS

Our bands are super versatile and should fit almost any wrist - even the tiny ones! We would say they are best fit for wrists ranging from ~14-20cm.


SHOP BANDS

At this time, the only other watch we are able to make bands for are the G3 Series watches.


SHOP BANDS

Yes! When you receive your band, it may feel noticeably “stiff” at first (it is brand new, of course!) but will certainly loosen and form to your wrist over time with continued wear!


SHOP BANDS

Unfortunately, changing the color of the loop is not an available option we provide at this time. The loop will always be a standard black color.


SHOP BANDS

Unfortunately the band size cannot be adjusted/made thicker, thinner or longer at this time.


SHOP BANDS

Apple’s new “gold” watches are much closer to a pink, rosegold color than the classic, yellow-toned gold many of us are familiar with. Respectively, most customers agree that the “Apple gold” looks best with my rosegold hardware option!


SHOP BANDS

Of course! All of our bands are completely unisex!


SHOP BANDS

We cannot/do not recommend that you wear our bands if your skin sensitivities are extreme and trust that you will ultimately make the best decision for your personal circumstances!


SHOP BANDS

Extra holes cannot be added to bands on our end. If you require additional holes, you can always take your band to your local leather/shoe repair store where adding additional holes will generally only cost you a few dollars! Inexpensive leather hole punchers can also be found on Amazon!


SHOP BANDS

In an effort to improve our overall efficiency and effectiveness in handling all of your inquiries in a timely manner, we have various contact forms. Please make sure that your specific inquiry/request is directed to the right place using the forms provided below for the quickest response time from us.


To see all contact forms, please click here.


IMPORTANT: If you send us an email and it has not been submitted to the proper place/via the appropriate form, we cannot promise that your request will be seen or processed in time.

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